Customer Experience Strategy

We would like to understand your experience as customers of the Northern Beaches Council and also your expectations around service.

We would like to understand your experience as customers of the Northern Beaches Council and also your expectations around service.

  • How to get involved

    3 months ago

    Please complete our survey and enter the draw for the chance to win one of five $100 Westfield vouchers.

    Complete the survey

    Survey Closed:2 March 2017

    Please complete our survey and enter the draw for the chance to win one of five $100 Westfield vouchers.

    Complete the survey

    Survey Closed:2 March 2017

  • Background

    3 months ago

    Customers interact with Council in different ways for a variety of reasons.

    Methods of communication evolve rapidly, and we need to ensure that the best methods are utilised to provide quality customer service.

    By gaining a better understanding of your experience and future expectations we can make informed decisions to provide services in the future that best meet the needs of all of our customers.

    Customers interact with Council in different ways for a variety of reasons.

    Methods of communication evolve rapidly, and we need to ensure that the best methods are utilised to provide quality customer service.

    By gaining a better understanding of your experience and future expectations we can make informed decisions to provide services in the future that best meet the needs of all of our customers.