Customer Experience Strategy

We would like to understand your experience as customers of the Northern Beaches Council and also your expectations around service.

We would like to understand your experience as customers of the Northern Beaches Council and also your expectations around service.

  • How to get involved

    24 days ago

    At a meeting on 30 May 2017, Council resolved to exhibit the draft Customer Experience Strategy and that the submissions received and final Strategy be reported back to Council for consideration and adoption.

    View the Council Report (Item 7.5) - 30 May 2017
    View the draft Customer Experience Strategy

    Make a submission

    Online
    In writing marked "Draft Customer Experience Strategy" to Northern Beaches Council at 1 Park St Mona Vale 2103.

    Come along to find out more at a drop in session

    • Wednesday 14 June, 5-7pm at Manly Town Hall

    For further information contact Gabrielle Angles on 9970 1117

    Submissions close Sunday 2 July 207

    At a meeting on 30 May 2017, Council resolved to exhibit the draft Customer Experience Strategy and that the submissions received and final Strategy be reported back to Council for consideration and adoption.

    View the Council Report (Item 7.5) - 30 May 2017
    View the draft Customer Experience Strategy

    Make a submission

    Online
    In writing marked "Draft Customer Experience Strategy" to Northern Beaches Council at 1 Park St Mona Vale 2103.

    Come along to find out more at a drop in session

    • Wednesday 14 June, 5-7pm at Manly Town Hall

    For further information contact Gabrielle Angles on 9970 1117

    Submissions close Sunday 2 July 207

  • Customer Experience Survey

    4 months ago

    Customers interact with Council in different ways for a variety of reasons.

    Methods of communication evolve rapidly, and we need to ensure that the best methods are utilised to provide quality customer service.
    By gaining a better understanding of your experience and future expectations we can make informed decisions to provide services in the future that best meet the needs of all of our customers.

    Please complete our survey and enter the draw for the chance to win one of five $100 Westfield vouchers.

    Complete the survey

    Survey Closed:2 March 2017

    Customers interact with Council in different ways for a variety of reasons.

    Methods of communication evolve rapidly, and we need to ensure that the best methods are utilised to provide quality customer service.
    By gaining a better understanding of your experience and future expectations we can make informed decisions to provide services in the future that best meet the needs of all of our customers.

    Please complete our survey and enter the draw for the chance to win one of five $100 Westfield vouchers.

    Complete the survey

    Survey Closed:2 March 2017

  • Background

    4 months ago

    A Customer Experience Strategy is crucial to creating and fostering a culture across the Northern Beaches Council that is service focused - to engage with our customers in a clear, effective and consistent manner.

    The draft Strategy is a high level 5 year road map for achieving our internal vision of ‘Delivering the highest quality service, valued and trusted by our community’. The strategy also supports our corporate values of trust, integrity, teamwork, service, respect and leadership and the draft community vision of a ‘safe, inclusive and connected community that values the natural and built environment’. The strategy is aimed at ensuring we focus on customer outcomes at the beginning of a task, process or project, we consider customer needs when we develop options and select a preferred option based on a balanced analysis of business, operational and customer requirements. The strategy is also aimed at highlighting to our customers how Council is working to achieve excellence in the customer experience.

    A Customer Experience Strategy is crucial to creating and fostering a culture across the Northern Beaches Council that is service focused - to engage with our customers in a clear, effective and consistent manner.

    The draft Strategy is a high level 5 year road map for achieving our internal vision of ‘Delivering the highest quality service, valued and trusted by our community’. The strategy also supports our corporate values of trust, integrity, teamwork, service, respect and leadership and the draft community vision of a ‘safe, inclusive and connected community that values the natural and built environment’. The strategy is aimed at ensuring we focus on customer outcomes at the beginning of a task, process or project, we consider customer needs when we develop options and select a preferred option based on a balanced analysis of business, operational and customer requirements. The strategy is also aimed at highlighting to our customers how Council is working to achieve excellence in the customer experience.